You must verify your identity if you wish to benefit from an online medical consultation (diagnosis and prescription). This is compulsory, more specifically because prescriptions are individual. If you do not verify your identity, the service provided will be limited.
The prescription of a drug is individual and nominative. Since we can't meet you physically, we verify your identity online to ensure you are who you say you are.
The document you send must correspond with the information you gave when you created your account (first name, last name, date of birth and place of birth) and the scanned document must be readable.
See : How do I upload my ID ?