After 10 login attempts with the wrong password, your account will be blocked. This helps protect your medical information. To unblock your account, send a written request (first name, last name and email) to support@medecindirect.fr
Articles in this section
- Why am I being asked to verify my identity ?
- How do I upload my ID ? Which types of ID are accepted ?
- How do I log in ?
- What is a 6-digit validation code ?
- My account is blocked, what should I do ?
- I forgot my password, what should I do ?
- Create my password
- How do I update my information ?
- How do I update my password ?
- How do I change my email address ?