Our team is structured like a medical center. Depending on your request, a general practitioner may reply, or he/she may transfer your question to a specialist. Each medical case is unique. The wait time can depend on the medical situation and when during the day you sent your question.
The wait time varies according to the request. As a general rule:
- General practitioners respond within 3 hours.
- For a specialist, expect about 24 hours.
When your receive a new message, you will be notified by SMS or e-mail.
MédecinDirect is available 24/7. However, this is not an emergency service. For a medical emergency, call emergency services.