There are three types of consultations:
Before each consultation, it is very important to complete your health record (see Why should I complete my health record ?) and to provide as much detail as possible about your symptoms. This will help correctly diagnose your issue, and can speed up the process for sending a prescription. Regardless of the type of consultation, always begin by describing your medical situation. See How to ask my medical question correctly ?
For written requests : Log in to your account, click on New Question and check the option I prefer to consult by writing. You will receive a notification by SMS or e-mail when a doctor replies. Discussions are restricted within your account, you can not discuss by e-mail or SMS.
For telephone requests : Log in to your account, click on New question and check the option I prefer to consult by telephone. When the doctor calls, his/her number will be displayed as a blocked number. The wait time for telephone requests may be longer than the wait time for written requests. Please note that if you request a consultation by telephone, the doctor often asks for additional information before calling you. Make sure to detail your request as much as possible.
For video requests : You can consult a doctor by video using a computer or smartphone. Log in to your account, click on New question and check the option I prefer to consult by video. See Video requests, and What can I do to ensure a good quality video consultation ?