Registration

• How do I benefit?
• Where can I find my membership number or activation code?
• My health insurance is MSH Previnter, how do I register?
• Error when registering
• Do I have to pay for my registration?

My Account

• Why am I being asked to verify my identity?
• How do I upload my ID? Which types of ID are accepted?
• How do I log in?
• What is a 6-digit verification code?
• My account is blocked, what should I do?
• I forgot my password, what should I do?

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Online medical consultation service

• Can I use the service for a family member or a friend?
• What is MédecinDirect for?
• I received an email "Join video consultation". What should I do?
• What can I do to ensure a good quality video consultation?
• What is the wait time?
• I do not have a family doctor, can you help me find a doctor?

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How should I prepare for a consultation?

• How should I prepare for a consultation?
• What types of requests can I make?
• How do I consult? (step-by-step)
• Should I consult by writing, telephone or video?
• 6 tips for taking good pictures
• Video consultations

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Prescriptions

• What types of prescriptions are allowed?
• What prescriptions are not allowed?
• What conditions need to be met to receive a prescription?
• Can I renew a regular prescription?
• Where can I fill my prescription?
• FINESS or ADELI number on the prescription?

Safety / Quality

• Who is MédecinDirect?
• MédecinDirect is independant. Why is this important and why does it matter?
• Who are the doctors?
• Is my personal information safe?
• Does the partner offering the service have access to my medical data?
• How to submit an idea?

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Mobile Application

• Where can I download the mobile app?
• Can I use it with a tablet or smartphone?