Registration
- How do I benefit?
- How to add a child to your account ?
- Where can I find my membership number or activation code?
- Can I add other family members to my account ?
- My health insurance is MSH Previnter, how do I register?
- Error when registering
My Account
- Why am I being asked to verify my identity?
- How do I upload my ID? Which types of ID are accepted?
- I can't sign in to my account, what can i do ?
- How do I log in?
- What is a 6-digit verification code?
- My account is blocked, what should I do?
How should I prepare for a consultation?
- How should I prepare for a consultation?
- What types of requests can I make?
- Should I consult by writing, telephone or video?
- How do I consult? (step-by-step)
- Why should I complete "My health record"?
- Video consultations
Online medical consultation service
- How to consult for a child ?
- Can I use the service for a family member or a friend?
- What is MédecinDirect for?
- I received an email "Join video consultation". What should I do?
- What can I do to ensure a good quality video consultation?
- What is the wait time?
Prescriptions
Safety / Quality
- Information notice
- Who is MédecinDirect?
- MédecinDirect is independant. Why is this important and why does it matter?
- Who are the doctors?
- Is my personal information safe?
- Does the partner offering the service have access to my medical data?