Registration

• How do I benefit?
• Where can I find my membership number or activation code ?
• My health insurance is MSH Previnter, how do I register ?
• Error when registering
• Do I have to pay for my registration ?

My Account

• Why am I being asked to verify my identity ?
• How do I upload my ID ? Which types of ID are accepted ?
• How do I log in ?
• What is a 6-digit validation code ?
• My account is blocked, what should I do ?
• I forgot my password, what should I do ?

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Online medical consultation service

• Can I use the service for a family member or a friend ?
• What is MédecinDirect for ?
• I received an email "Join video consultation". What should I do ?
• What can I do to ensure a good quality video consultation ?
• What is the wait time ?
• I do not have a family doctor, can you help me find a doctor ?

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How should I prepare for a consultation ?

• How should I prepare for a consultation ?
• What types of requests can I make ?
• How do I consult ? (step-by-step)
• Should I consult by writing, telephone or video ?
• 6 tips for taking good pictures
• Video consultations

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Prescriptions

• What types of prescriptions are allowed ?
• What prescriptions are not allowed ?
• What conditions need to be met to receive a prescription ?
• Can I renew a regular prescription ?
• Where can I fill my prescription ?
• FINESS or ADELI number on the prescription ?

Safety / Quality

• Who is MédecinDirect ?
• MédecinDirect is independant. Why is this important and why does it matter ?
• Who are the doctors ?
• Is my personal information safe ?
• Does the partner offering the service have access to my medical data ?
• How to submit an idea ?

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Mobile Application

• Where can I download the mobile app ?
• Can I use it with a tablet or smartphone ?